Refund policy

Last Updated: April 2026

We want you to be completely satisfied with your Daily Distinction purchase. If you are not, we are here to help. Please reach out to us via our contact page or the following contact details:

Email: connect@dailydistinction.co.za
WhatsApp (Text Only): +27 79 203 4805

1. THE RETURN WINDOW (CHANGE OF MIND)

If you have purchased a belt and simply changed your mind, you may return it within 30 days of delivery.

Important Definition of "Unused": Because our belts are designed to be cut-to-fit, we can only accept returns if the item is in 100% resellable condition. This means:

  • The belt strap has NOT been cut.

  • The buckle has NOT been attached (clamped) onto the strap (as this leaves permanent teeth marks on the leather).

  • The item shows no visible signs of wear, scratches, or damage.

  • It is returned in the original packaging.

Exchanges: We do not offer direct manual exchanges. If you wish to swap your item for a different colour or style, please return your current item for a refund (at your cost) and place a new order for the desired item on our website.

 

2. DEFECTIVE PRODUCTS (WARRANTY)

In accordance with the Consumer Protection Act (CPA), all our products carry a standard 6-month warranty against manufacturing defects.

  • What is covered: Mechanical failure of the buckle, stitching coming loose, or leather delamination.

  • What is NOT covered: Normal wear and tear, scratches on the buckle from daily use, or damage caused by improper resizing (cutting the belt too short).

If you receive a defective item, please email us immediately at connect@dailydistinction.co.za. We will arrange for the collection and replacement (or refund) at our cost.

Important: The delivery of your replacement item is subject to the 'Failed Delivery' policy in Section 4. If the courier cannot deliver the replacement due to your unavailability, you will be liable for the resulting return and re-delivery fees.

3. HOW TO LOG A RETURN

To start a return, please email connect@dailydistinction.co.za with:

  1. Your Order Number.

  2. Reason for return.

  3. Photos of the item.

Please Note: You are responsible for the item until it reaches us. We strongly recommend using a trackable courier service and purchasing insurance. We cannot refund items that are lost or damaged during the return transit.

4. FAILED DELIVERIES & RETURNED PARCELS

If a parcel is returned to our warehouse because the courier could not deliver it (due to an absent recipient or incorrect address), the following process applies:

Step 1: Notification & Invoice - We will attempt to contact you to arrange a re-delivery.

  • If you do not agree to a re-delivery within 7 days of us contacting you for the first time, we will consider the order cancelled and issue you a refund (minus the return fee from the courier).

  • If you agree to a re-delivery, you will be liable for the following (since the courier charges us for the return trip):

    1. The Return Courier Fee (bringing the parcel back to us).

    2. The New Delivery Fee (sending it to you again). Note: We will only dispatch the re-delivery once this invoice has been paid.

Step 2: The 7-Day Rule - If we do not receive payment for the re-delivery within 7 days of us issuing the invoice to you, we will treat the order as cancelled. We will then process a refund for the item, minus the Return Courier Fee.

Step 3: Repeated Failure - If you pay for re-delivery but fail to receive the parcel a second time, we will not attempt a third delivery. The order will be permanently cancelled, and you will be refunded the item price minus the second Return Courier Fee.

5. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (Card or EFT) within 5–7 business days.

  • Please Note: If a parcel is returned to us due to a failed delivery (absent recipient/incorrect address):

    1. We will attempt to contact you to arrange re-delivery (at your cost).

    2. If we do not receive a response within 7 days of the parcel returning to our warehouse, we will automatically process a refund.

    3. The return courier fee charged to us by the logistics provider will be deducted from this refund amount.